1. Warranty Overview

This Limited Warranty Policy applies to eligible Three Sixteen Technologies products purchased directly from Three Sixteen Technologies or through an authorized seller.

Coverage applies only to qualifying defects in original materials and workmanship that arise during normal, intended use within the applicable warranty period.

This Limited Warranty does not cover damage or failure caused by normal wear, accidents, misuse, improper installation, unauthorized modification, external conditions, incompatible equipment, or any other excluded condition described in this policy.

This policy does not replace or modify the Three Sixteen Technologies Shipping & Freight Policy, any applicable Return Policy, approved quote, invoice, purchase order, or separately signed written agreement unless expressly stated in writing.

Product registration is not required to obtain warranty service. Proof of purchase may be required.

2. Product Warranty Coverage

Charging Cabinets and Charging Carts

This coverage applies to the:

• 16 Unit Charging Cabinet

• 36 Unit Intelligent Charging Cart

Warranty Coverage

• Lifetime Limited Warranty on the Heavy-Duty Steel Body Frame

• 2-Year Limited Mechanical Warranty

• 2-Year Limited Electrical Warranty

• 1-Year Limited Electrical Warranty on included USB-C GaN Power Adapters and supplied charging cables

ChargeTower Power Station

Warranty Coverage

• Lifetime Limited Warranty on the Structural Steel Frame

• 2-Year Limited Mechanical Warranty

• 2-Year Limited Electrical Warranty

• 1-Year Limited Warranty on the external power cord and caster wheels

Mobile Display Stands

This coverage applies to eligible adjustable, crank-operated, SlimLift, and motorized mobile display stands.

Warranty Coverage

• 5-Year Limited Structural and Mechanical Warranty

• 2-Year Limited Electrical Warranty on electrical components included with motorized models

The five-year structural and mechanical warranty covers qualifying defects in original components such as:

• Main steel frame

• Display-mounting structure

• Manual height-adjustment mechanisms

• Crank-adjustment mechanisms

• Equipment shelves and shelf-support hardware

• Caster assemblies

• Locking caster brakes

• Handles

• Cable-management components

• Original mounting hardware and fasteners

The two-year electrical warranty for motorized models covers qualifying defects in original components such as:

• Lift motor

• Motor-control box

• Wired controller

• Internal electrical connections

• Original power supply

• Original external power cord

Coverage does not include damage caused by displays exceeding published size or weight limits, incorrect VESA installation, improper assembly, overloading, tip-over, impact, misuse, or movement over stairs or unsuitable surfaces.

Normal caster-tread wear, scratches, dents, finish wear, and cosmetic deterioration are not considered manufacturing defects.

Monitor Arms

Warranty Coverage

• 5-Year Limited Mechanical Warranty

• 2-Year Limited Electrical Warranty on integrated USB-C and electronic components, when included

The five-year mechanical warranty covers qualifying defects in original components such as:

• Arm structure

• Gas-spring or spring-assist mechanism

• Adjustment joints

• Tilt mechanism

• Swivel mechanism

• Rotation mechanism

• VESA mounting plate

• Desk clamp

• Grommet-mount hardware

• Cable-management components

• Original mounting hardware

The two-year electrical warranty covers qualifying defects in original integrated components such as:

• USB-C ports

• Charging components

• Integrated wiring

• Supplied electronic cables

Coverage does not include damage caused by unsupported monitor sizes or weights, unsuitable desktops, incorrect installation, improper tension adjustment, impact, misuse, overextension, or unauthorized modification.

Headsets and Earbuds

Warranty Coverage

• 1-Year Limited Warranty

Coverage applies to eligible wired headsets, wireless headsets, earbuds, microphones, inline controls, charging docks, USB dongles, original cables, and integrated electronic components, as applicable to the purchased model.

USB-C GaN Power Adapters

Warranty Coverage

• 1-Year Limited Electrical Warranty

Coverage applies to qualifying defects in eligible 45W and 65W USB-C GaN Power Adapters and included charging cables when expressly listed as part of the purchased product.

Phone Pouch Solutions

This coverage applies to the:

• Standard Phone Pouch

• Secure Magnetic-Lock Phone Pouch

• Compatible Magnetic Unlocking Base

Warranty Coverage

• 1-Year Limited Warranty on pouch construction

• 1-Year Limited Warranty on the fabric closure

• 1-Year Limited Warranty on magnetic locking hardware

• 1-Year Limited Warranty on compatible magnetic unlocking bases

Pre-Wired Charging Solutions

Pre-wired charging solutions are covered according to the warranty period assigned to each included product or component:

• Lifetime Limited Warranty on the qualifying charging cabinet or cart steel body frame

• 2-Year Limited Mechanical Warranty on qualifying mechanical components

• 2-Year Limited Electrical Warranty on qualifying internal electrical components

• 1-Year Limited Electrical Warranty on included USB-C GaN Power Adapters and supplied charging cables

Products Not Specifically Listed

Products, accessories, and replacement components not specifically listed in this policy are covered only for the warranty period stated on the applicable product page, approved quote, invoice, packaging, or separate written warranty.

3. Meaning of Lifetime Limited Warranty

“Lifetime Limited Warranty” means coverage for the original primary structural steel frame for as long as the original purchaser or original purchasing organization owns the original product, or an authorized replacement provided under this warranty, and the product remains in its intended service.

Coverage ends when the product is:

• Sold or transferred to another owner

• Donated or permanently reassigned to another organization

• Permanently retired from service

• Abandoned or disposed of

“Lifetime” does not refer to the lifetime of the purchaser.

Lifetime structural coverage applies only to qualifying defects in original materials and workmanship affecting the primary load-bearing steel frame.

Lifetime structural coverage does not include:

• Paint or powder-coated finishes

• Cosmetic surfaces

• Doors, shelves, dividers, handles, locks, casters, or removable components

• Dents, scratches, fading, discoloration, or surface wear

• Corrosion caused by moisture, chemicals, improper storage, or environmental exposure

• Structural damage caused by impact, overloading, misuse, improper transportation, or unauthorized modification

When an identical product or structural component is no longer available, Three Sixteen Technologies may provide a compatible component, reasonably equivalent product, credit, refund, or other appropriate remedy.

An authorized replacement does not begin a new Lifetime Limited Warranty. It remains subject to the original lifetime warranty term.

4. Structural and Mechanical Warranty Coverage

The applicable Structural or Mechanical Limited Warranty covers qualifying defects in original non-electrical components during the warranty period assigned to the purchased product.

Covered components may include, as applicable:

• Primary structural frames

• Hinges

• Locks and latching mechanisms

• Handles

• Door hardware

• Shelves and shelf-support components

• Divider-mounting systems

• Caster assemblies and brakes

• Crank or manual height-adjustment mechanisms

• Display-mounting structures

• Monitor-arm adjustment mechanisms

• Gas-spring or spring-assist systems

• Desk clamps and grommet mounts

• Cable-management hardware

• Cable-wrap holders

• Original fasteners and supporting hardware

ChargeTower caster wheels are subject to the separate one-year warranty stated in Section 2.

Lost keys, removable hardware, detachable accessories, and missing components are not covered.

5. Electrical Warranty Coverage

The applicable Electrical Limited Warranty covers qualifying defects in original electrical components during the warranty period assigned to the purchased product.

Covered components may include, as applicable:

• Internal power strips

• Power-distribution systems

• Internal wiring

• Charging-management controls

• Circuit breakers

• Switches

• Timers

• Indicator lights

• AC outlets

• USB-A ports

• USB-C ports

• Lift motors

• Motor-control boxes

• Wired controllers

• Original internal connectors

• Original power supplies

Electrical coverage applies only when the product is operated within its published electrical specifications and connected to an appropriate electrical source.

6. Headset and Earbud Coverage

The One-Year Limited Warranty for eligible headsets and earbuds covers qualifying manufacturing defects affecting original components such as:

• Audio drivers

• Speakers

• Microphones

• Headband structure

• Adjustment mechanisms

• Inline controls

• Integrated wiring

• Original connectors

• Bluetooth electronics

• Included USB dongles

• Included charging docks or bases

Coverage does not include:

• Lost USB dongles

• Lost charging cases or accessories

• Replaceable ear cushions

• Hygiene-related deterioration

• Cosmetic wear

• Liquid exposure

• Bent or damaged connectors

• Cable damage caused by pulling, twisting, crushing, or improper storage

7. USB-C GaN Power Adapter Coverage

The One-Year Limited Electrical Warranty for eligible USB-C GaN Power Adapters covers qualifying defects in original components such as:

• Internal charging electronics

• USB-C output ports

• Housing assembly

• Original plug mechanism

• Included charging cable, when expressly included with the purchased product

Coverage does not include:

• Bent or broken plugs

• Cut, crushed, frayed, or damaged cables

• Liquid exposure

• Physical damage

• Improper electrical supply

• Damage caused by incompatible devices or cables

• Damage caused by misuse, impact, obstruction, or unauthorized modification

8. Phone Pouch Coverage

The One-Year Limited Warranty for eligible Phone Pouch Solutions covers qualifying defects in original materials and workmanship affecting:

• Pouch stitching and seams

• Fabric fastening systems

• Integrated magnetic locking hardware

• Compatible magnetic unlocking bases

• Original pouch construction

Coverage does not include:

• Cutting, puncturing, or tearing

• Forced opening

• Intentional damage

• Improper unlocking methods

• Damage caused by oversized devices or protective cases

• Lost pouches

• Lost unlocking bases

• Normal fabric wear

• Cosmetic fading

• Unauthorized modification

Phone pouches must be used with devices that fit properly and must be completely and correctly closed.

Signal-blocking performance may vary based on the device, wireless network, frequency, device placement, pouch condition, and whether the pouch is fully and properly closed.

This warranty does not guarantee complete or uninterrupted blocking of every call, wireless network, frequency, or signal.

9. Who Is Covered

This Limited Warranty applies to the original end-user purchaser or original purchasing organization identified on the applicable Three Sixteen Technologies invoice, receipt, or authorized seller documentation.

A person or organization purchasing products for resale is not considered the original end-user purchaser.

Coverage is not transferable through resale, donation, reassignment, liquidation, or other transfer unless Three Sixteen Technologies approves the transfer in writing.

Proof of purchase may be required for all warranty claims.

10. When Warranty Coverage Begins

Warranty coverage begins on the original documented purchase date shown on the applicable invoice, receipt, or authorized seller documentation.

When acceptable proof of purchase is unavailable, Three Sixteen Technologies may use its documented shipment or delivery date to determine the warranty start date.

Any repaired or replacement product or component remains covered for:

• The remainder of the original applicable warranty period; or

• 90 days from the date the repaired or replacement item is delivered

whichever period is longer.

A repair or replacement does not restart the original warranty or create a new full warranty period.

For products with Lifetime Limited Warranty coverage, an authorized replacement remains subject to the original lifetime term and does not create a separate or renewed lifetime warranty.

11. What This Limited Warranty Covers

Subject to the terms of this policy, Three Sixteen Technologies warrants that eligible products will be free from qualifying defects in original materials and workmanship under normal, intended use during the applicable warranty period.

A qualifying defect is a covered product or component failure that results from original materials or workmanship and is not caused by an excluded event, condition, installation, use, or external source.

A product is not considered defective solely because:

• A newer or updated model becomes available

• The product’s appearance changes through normal use

• Minor variations exist in texture, finish, dimensions, or color

• The product operates differently with unsupported equipment

• Performance is affected by external networks, software, electrical service, environmental conditions, or third-party devices

• A cosmetic condition does not affect the product’s intended operation

12. Available Warranty Remedies

After evaluating an eligible claim, Three Sixteen Technologies may, at its discretion:

1. Provide troubleshooting instructions

2. Repair the covered product or component

3. Provide an authorized replacement component

4. Replace the product with the same model

5. Replace the product with a reasonably equivalent model

6. Issue an appropriate credit or refund when repair or replacement is not commercially practical

Replacement products or components may be new, refurbished, recertified, remanufactured, or functionally equivalent.

A replacement product may differ in color, appearance, dimensions, materials, features, or specifications when the original model is discontinued or unavailable.

The remedy selected by Three Sixteen Technologies will satisfy the company’s obligation under this Limited Warranty, subject to rights that cannot be excluded under applicable law.

Any refund or credit will not exceed the original documented purchase price paid for the affected product, after applicable discounts. Original shipping, expedited delivery, installation, labor, special services, taxes, and other charges are excluded unless required by law or approved in writing.

When a refund or full credit is accepted as the final warranty remedy, coverage for the affected product ends.

13. Warranty Claim Requirements

Customers must contact Three Sixteen Technologies before returning a product, obtaining repairs, replacing components, or incurring labor or service expenses.

A warranty claim should include:

• Customer or organization name

• Contact name

• Telephone number and email address

• Order, invoice, or purchase-order number

• Product name, model, and SKU

• Serial number, when applicable

• Original purchase date

• Date the issue was discovered

• Detailed description of the issue

• Photographs or video showing the issue

• Troubleshooting steps already completed

• Current product location

• Delivery address for approved replacement components

• Additional information reasonably requested during the evaluation

Claims should be submitted promptly after the issue is discovered and before the applicable warranty period expires.

Failure to provide sufficient documentation may delay the evaluation of a claim.

14. Warranty Claim Process

Step 1: Contact Warranty Support

Contact Three Sixteen Technologies by email or telephone and provide the available claim information.

Step 2: Initial Evaluation

Our team may review photographs, videos, product information, electrical conditions, installation details, device compatibility, maintenance history, and troubleshooting results.

Step 3: Troubleshooting

The customer may be asked to complete reasonable troubleshooting or diagnostic steps before a warranty determination is made.

Step 4: Warranty Determination

Three Sixteen Technologies will determine whether the reported issue qualifies for warranty coverage and identify the appropriate remedy.

Step 5: Written Authorization

When a return, repair, replacement, or outside service is approved, the customer will receive written instructions and, when applicable, a Return Merchandise Authorization number.

Do not return a product, hire a repair provider, or incur warranty-related expenses without prior written authorization from Three Sixteen Technologies.

15. Return Merchandise Authorization

Products returned without a valid Return Merchandise Authorization may be refused, returned to the sender, or subject to additional shipping, handling, storage, or processing charges.

A Return Merchandise Authorization may identify:

• The product or component approved for return

• The authorized shipping destination

• Packaging requirements

• The authorized shipping method

• The applicable claim or RMA number

• Any approved labor or service

• Responsibility for transportation costs

• The deadline for completing the authorized return

Issuing a Return Merchandise Authorization does not guarantee final warranty approval. Returned products and components may be inspected and tested before the claim is completed.

Products must be packaged according to the provided instructions. Three Sixteen Technologies is not responsible for damage caused by inadequate or improper return packaging.

16. Shipping Responsibilities for Warranty Claims

Parcel-Size Products

Unless Three Sixteen Technologies provides a prepaid shipping label or authorizes another arrangement in writing, the customer is responsible for securely packaging and shipping the affected product to the authorized service location.

For an approved parcel-size warranty claim, Three Sixteen Technologies will pay standard ground shipping to return the repaired or replacement product or component to the original delivery destination within the contiguous United States.

When a claim is not approved, the customer may be responsible for return shipping and any diagnostic, handling, or transportation charges disclosed before the product is returned.

Expedited shipping and optional delivery services are not included unless expressly authorized in writing.

Large or Freight Products

Charging cabinets, charging carts, ChargeTower units, mobile display stands, and other large products will normally be evaluated through remote troubleshooting and authorized replacement components whenever reasonably practical.

For an approved large-product warranty claim, Three Sixteen Technologies will pay standard ground shipping for authorized replacement components to the original delivery destination within the contiguous United States.

Transportation or return of an entire large or freight product is covered only when expressly authorized in writing by Three Sixteen Technologies before shipment.

Warranty coverage does not automatically include:

• On-site labor

• Product removal or disassembly

• Reinstallation

• Packaging or palletization

• Full-unit freight transportation

• Liftgate service

• Inside delivery

• White-glove service

• Delivery appointments

• Storage

• Redelivery

• Detention

• Special handling

• Freight accessorial charges

These expenses are covered only when specifically authorized in writing before they are incurred.

Alaska, Hawaii, and Puerto Rico

For approved claims involving Alaska, Hawaii, or Puerto Rico, Three Sixteen Technologies may cover transportation costs up to the amount that would have applied for standard ground delivery within the contiguous United States.

Additional transportation, remote-area, transfer, air, ocean, special-service, or accessorial costs may be the customer’s responsibility unless approved in writing or required by applicable law.

17. Labor and Outside Repair Services

Customers must obtain written approval before hiring a technician, installer, electrician, repair company, or other service provider for work expected to be paid or reimbursed under this Limited Warranty.

Unauthorized labor, diagnostic charges, travel expenses, installation expenses, and repair costs will not be reimbursed.

Three Sixteen Technologies may:

• Provide replacement components for customer installation

• Provide technical instructions

• Approve a qualified local service provider

• Require the product or component to be returned

• Arrange another reasonable remedy

The use of a third-party component or repair service does not automatically void the entire warranty. However, defects or damage caused by improper service, incompatible parts, incorrect installation, or unauthorized modification are not covered. FTC guidance distinguishes prohibited blanket restrictions from exclusions for damage actually caused by third-party parts or services. 

18. General Warranty Exclusions

This Limited Warranty does not cover damage, failure, or deterioration resulting from:

• Normal wear and tear

• Cosmetic wear that does not affect intended operation

• Accidents, drops, impact, crushing, collision, or tip-over

• Abuse, misuse, neglect, vandalism, or intentional damage

• Operation outside published product specifications

• Exceeding published weight, size, voltage, current, or load limits

• Improper assembly, installation, mounting, adjustment, or tensioning

• Incorrect electrical supply or wiring

• Power surges, lightning, outages, or voltage fluctuations

• Liquid, moisture, fire, excessive heat, corrosion, chemicals, dust, or pests

• Outdoor use unless the product is specifically approved for outdoor use

• Improper storage or environmental exposure

• Unauthorized alterations or modifications

• Damage caused by incompatible equipment, accessories, cables, or replacement parts

• Damage caused by improper repairs or service

• Failure to follow published operating, safety, or maintenance instructions

• Use for a purpose other than the product’s intended use

• Removal, alteration, or defacement of serial numbers or identification labels

• Lost keys, dongles, adapters, cables, hardware, pouches, unlocking bases, or accessories

• Theft, disappearance, or abandonment

• Products purchased from an unauthorized seller

• Products identified as used, clearance, as-is, or final sale when warranty coverage is expressly excluded in writing

• Conditions or failures that cannot be verified after reasonable inspection or testing

This Limited Warranty does not cover damage to computers, tablets, phones, displays, furniture, data, software, networks, electrical systems, or other property used with or near a Three Sixteen Technologies product.

19. Shipping Damage

Damage that occurs during transportation is not considered a manufacturing warranty defect.

Shipping shortages, visible damage, concealed freight damage, and carrier loss are handled under the Three Sixteen Technologies Shipping & Freight Policy.

Customers must inspect shipments, document visible damage on the carrier’s delivery receipt, retain all products and packaging, and report transportation damage within the deadlines stated in the Shipping & Freight Policy.

20. Consumable, Replaceable, and Wear Components

Items subject to regular handling, movement, wear, or replacement may have shorter warranty periods than the primary product.

These items may include:

• Caster wheels

• External power cords

• Charging cables

• Ear cushions

• Fabric closures

• Keys

• Removable dividers

• USB dongles

• Pouches

• Unlocking bases

• Locking accessories

• Other detachable components

Coverage applies only when the item is specifically included in the Product Warranty Coverage section or applicable product documentation.

Loss, cosmetic wear, and normal deterioration are not considered manufacturing defects.

21. Product Changes and Discontinued Models

Three Sixteen Technologies may modify product designs, materials, components, features, specifications, and models without being required to make the same changes to products previously manufactured or sold.

When the original product or component is discontinued or unavailable, Three Sixteen Technologies may provide:

• A compatible replacement component

• A refurbished or recertified component

• A functionally equivalent product

• An appropriate credit or refund

Reasonable differences in color, appearance, dimensions, features, materials, or specifications do not make an equivalent replacement defective.

22. No Unauthorized Warranty Commitments

No employee, representative, reseller, service provider, distributor, contractor, or other party may modify, expand, or extend this Limited Warranty unless the change is authorized in writing by an authorized representative of Three Sixteen Technologies.

Informal statements, sales discussions, demonstrations, estimates, marketing descriptions, and verbal assurances do not create additional warranty obligations.

Product-specific written terms appearing on an approved quote, invoice, or signed agreement may supplement this policy. When a direct conflict exists, the more specific authorized written term will control for that transaction.

23. Limitation of Liability

To the maximum extent permitted by applicable law, Three Sixteen Technologies will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from a product defect, product failure, delayed repair, delayed replacement, loss of use, lost data, lost revenue, business interruption, substitute equipment, or related expenses.

Three Sixteen Technologies’ total liability under this Limited Warranty will not exceed the original documented purchase price paid for the affected product, except where applicable law requires otherwise.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

24. Implied Warranties and State-Law Rights

To the extent permitted by applicable law, any implied warranties applicable to the covered product, including implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the applicable written warranty period stated in this policy.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

This Limited Warranty gives you specific legal rights. You may also have other rights that vary from state to state.

Nothing in this policy excludes, restricts, or limits any rights or remedies that cannot lawfully be excluded, restricted, or limited. Written warranties can affect how implied warranties may be limited, and state-law treatment can vary. 

25. Policy Updates

The warranty terms in effect on the original documented purchase date will apply to the covered product.

Three Sixteen Technologies may update this policy for future purchases. A revised policy will not retroactively reduce the warranty coverage that applied when an eligible product was originally purchased.

The effective date shown at the top of this page identifies the current policy version.

26. Contact Three Sixteen Technologies

To submit a warranty claim or request warranty assistance, contact:

Three Sixteen Technologies
Warranty Support
Email: info@threesixteentechnologies.com
Phone: (800) 611-0069
Business Hours: Monday–Thursday, 6:00 AM–4:30 PM Pacific Time

Please include:

• Customer or organization name

• Order, invoice, or purchase-order number

• Product name, model, and SKU

• Serial number, when applicable

• Detailed description of the issue

• Photographs or video showing the issue

• Current shipping address and contact information

Do not return a product, hire a repair provider, or incur warranty-related expenses without prior written authorization from Three Sixteen Technologies.

A free printed copy of this Limited Warranty Policy is available upon request by calling (800) 611-0069. FTC rules permit online warranty delivery when the terms remain accessible and customers are provided a reasonable non-internet method to request a free copy.